Business ProfileforLEI Home Enhancements of Pittsburgh

We had an in-home appointment with Alex P*** from LEI Home Enhancements of Pittsburgh to purchase replacement windows. We made an initial deposit of $5,553 via. c**** **** which was cashed on March 31st, 2023. This was required contractually in order to "hold" our spot and discounts. Subsequently LEI visited our house to take detailed measurements but have since repeatedly failed to provide us with a proper contract that we were comfortable signing for the delivery and installation of windows. We have tried repeatedly to get needed corrections made and as of June 14th we had a verbal conversation and indicated at that time we wanted to cancel our order completely due to a lack of confidence in LEI. At that time we were told that was fine and we could expect to have our money refunded in full by June 19th. As of posting this BBB complaint on July 22nd, 2023 we have had no further attempted efforts on the part of LEI Home Enhancements of Pittsburgh to resolve this matter (no phone calls or emails). ALL we are seeking at this time is a full refund of our deposit which was made in good faith with the understanding the LEI would be capable of providing us with replacement windows. IF we are unsuccessful via. this mechanism it is our intent to seek professional counsel and advisement from an attorney. We are sincerely hopeful we can avoid having to perform this action. The following names, emails, and phone numbers may provide additional assistance to you regarding this matter: Samantha W***** ******************************* ************ Laura O******* ********************************* ************ Business Name and Location: LEI Home Enhancements of Pittsburgh 7000 Stonewood DR, Suite 105 Wexford, PA, 15090